No Refund Policy

Thank you for choosing GCMS-Canada.ca for your Global Case Management System (GCMS) notes and other services. We strive to provide accurate and timely services to assist with your enquiries. Please review our No Refund Policy carefully before making a purchase.

1. Digital Products and Services

All services provided by GCMS-Canada.ca, including but not limited to GCMS notes retrieval, and document review, are classified as digital products and services. Once an order has been placed and processed, it is considered final and non-refundable.

2. Order Processing

Upon receipt of your order, we begin the processing immediately to ensure timely delivery of our services. Due to the nature of our digital products and the capacity as well as the performance of the Government agencies being requested, once the process has begun, cancellations and refunds are not possible.

3. Accuracy of Information

To ensure the accuracy and efficacy of our services, customers are responsible for providing correct and complete information at the time of placing the order. GCMS-Canada.ca is not liable for delays or incorrect results arising from incorrect information provided by the customer.

4. Exceptional Circumstances

In the rare event that GCMS-Canada.ca is unable to fulfill your order due to unforeseen circumstances or if a significant error occurs on our part, we will review such cases individually. Any resolution, including the possibility of a refund, will be at the sole discretion of GCMS-Canada.ca management.

Depending on your fee schedule, refunds may incur fees, and third party's processing fees from the original transaction won't be returned. Additional fees may apply in some regions and payment types.

A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.

To ensure that the payment process is secure, we make use of a third party's services. This means they will charge a small fee on every transaction that happens using their tools and services. Therefore when the payment is refunded, the third party will not return the fees that has been charged for the transaction.

5. Customer Support

If you encounter any issues with our services or have concerns about your order, please contact our customer support team at support@gcms-canada.ca. Our team is committed to resolving any issues to the best of our ability.

6. Dispute Resolution

Any disputes arising out of or in connection with our services should first be addressed to our customer support team. If the issue cannot be resolved through our internal processes, it will be subject to the laws and jurisdiction governing our business operations.

7. Policy Changes

GCMS-Canada.ca reserves the right to modify this No Refund Policy at any time. Any changes will be posted on our website, and it is the customer's responsibility to review the policy periodically.

Conclusion

By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this No Refund Policy. If you have any questions or need further clarification, please do not hesitate to contact us.

Thank you for your understanding.

Effective date: May 15, 2024